Your best new client just cost you 42%.
You didn’t agree to that. You just never did the maths.
Treatwell takes 35% plus VAT on every new client the marketplace sends you. Fresha takes 20%, minimum £4. Aesthetix takes nothing, ever, because your clients were never ours to charge for.
Work it out
Treatwell takes £10,080 a year. Aesthetix costs £1,020.
£9,060 back in your business. Every year.
Based on published rates, August 2026. Your own agreement may differ. Change the numbers and see.
The numbers, side by side
Every cell is a number you can go and check. That’s the point.
| Detail | Aesthetix | Fresha | Treatwell | Phorest | Pabau |
|---|---|---|---|---|---|
| New-client commission | £0 | 20%, min £4 | 35% + VAT = 42% | Ask them | £0 |
| If you cancel the booking | n/a | n/a | Full commission still due | Ask them | n/a |
| Your own website included | Yes | No | No | No | No |
| Your own domain | Yes | No | No | Extra | No |
| Who owns the client relationship | Yours | Shared with marketplace | Theirs first | Yours | Yours |
| Clinical records & consent | Yes | No | No | Limited | Yes |
| 3-person clinic, per month | £84.99 | £29.85 + commission | Ask them | Ask them | £159 (3 × £53) |
| Published pricing | Yes | Yes | Partial | No | Partial |
Fresha and Pabau rates from their published pricing pages. Treatwell rates from published commission terms. Phorest does not publish pricing. All checked August 2026. Check current rates with each provider before deciding.
A marketplace client is not your client.
They’re the marketplace’s client, standing in your chair.
When someone finds you on Treatwell, Treatwell owns the email address, the booking history and the review. They can show your competitor to that person tomorrow. You paid 42% for an introduction to someone who was never introduced to you.
Your client list lives in your database, not someone else's marketplace.
Deposits land in your Stripe account, not ours.
If you leave, you take everything. We'll help you export it.
You cancel. They still charge you.
Since April 2025, if a business cancels a new-customer marketplace booking on Treatwell, the full commission is still due. Staff off sick, equipment down, a client rebooked out of courtesy: the commission stands.
We don’t charge commission, so there’s nothing to still owe.
“I can’t face moving everything.”
You don’t have to. Not on day one.
We set Aesthetix up alongside what you’re using now. We move your clients and treatments across. You carry on booking exactly as you do today while we do it. When you’re happy it’s all working, you switch. Nothing goes live until you’ve seen it.
We build your site
Your branding, your treatments, your prices.
We move your data
Clients and treatments come across. You keep working.
You check it
Nothing is public until you say so.
You switch
Same day. Keep your number, keep your domain.
What they can’t match
The consent record shows the exact wording your client agreed to, even after you edit the template.
Age-restricted treatments are blocked at the booking stage itself if a client will be under 18 at the appointment, not flagged after the fact.
Treatment notes, before and after photos, and product batch numbers, held to seven-year retention.
Fresha was built for hair salons. This wasn’t.
Work out what you’re paying. Then decide.
No payment, no commitment. Join the waitlist and we’ll show you what your first year actually looks like.